My article has a defect. What can I do?

Oops, that's not the intention. We would like to resolve this for you. The best way to help you is to visit our store. If you come along with the article and the purchase receipt (or the corresponding bank statement or order number), we will see on the spot what's going wrong and we offer you a suitable solution.

Are you not able to visit our store? Please feel free to contact our customer service. We would be happy to discuss the options.